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New Year brings in a blast of cold weather

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January 04, 2018

New year brings in a blast of cold weather

Duke Energy is closely monitoring weather conditions. Our line technicians and service crews are available throughout our service area and are ready to respond should outages/emergencies occur.
The company has sufficient generation resources to meet energy needs, but the low temperatures will put higher stress on the mechanical and electrical equipment used to generate and deliver electricity. Isolated equipment problems are possible, which could result in scattered outages.
Snow and ice can cause outages due to the weight they create on tree limbs that can break or sag into power lines. Widespread outages usually do not occur until there is more than six inches of wet snow or a quarter-of-an-inch of ice accumulation.
Snow and ice can also create hazardous driving conditions resulting in traffic accidents and downed power poles causing isolated outages.
As always, I will be available to answer any questions you may have. Feel free to contact me at any time.

Power outages
Customers who experience power outages should call Duke Energy’s automated outage-reporting system.
Duke Energy Progress: 1-800-419-6356
Customers may also report an outage or view current outages online at www.duke-energy.com/outages or text OUT to 57801.

Safety reminders

  • We encourage customers to prepare by checking their supply of flashlights, batteries, bottled water, non-perishable foods, medicines, etc. Also, ensure a portable, battery-operated radio, TV or NOAA radio is on hand.

  •  Families who have special medical needs or elderly members should closely monitor weather forecasts and make plans for potential alternate arrangements should an extended outage occur. 

  • Stay away from power lines that have fallen or are sagging. Consider all lines energized as well as trees or limbs in contact with lines. Please report downed power lines to Duke Energy and your local police department.

  •  If a power line falls across a car that you're in, stay in the car. If you MUST get out of the car due to a fire or other immediate life-threatening situation, do your best to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground. 

  • If you are driving and encounter emergency responders or other roadside work crews, remember to MOVE OVER, it's the law in North Carolina, but a good practice for all drivers.